Refund and Return Policy

Returns are accepted for eligible items. Report transit damage with unboxing photos and video, and we will review every verified defect for replacement or refund.

Eligible items are unused, undamaged by the buyer, and returned in their original packaging with all components included.

If a product arrives broken or incomplete, contact support with an unboxing video showing the sealed package and the damage.

Our team inspects each claim. Verified defects receive a replacement or a refund to the original payment method.

By using K2Oasis you agree to these terms, which govern store use, age verification, and order agreements.

Our products are sold only to adults aged 18 and over. Purchasing requires a truthful age declaration, and orders may be cancelled where eligibility cannot be confirmed.

An order is accepted once payment is confirmed or a Cash on Delivery order is placed. Prices are shown in INR and include applicable taxes unless stated otherwise.